When you book a bouncy castle, the fun is just beginning—but before your inflatable arrives, there’s a lot that happens behind the scenes to make sure your hire is safe, clean, punctual, and stress-free.
At Ads Bouncy Castles, we believe in being fully transparent with our customers. That’s why we’re pulling back the curtain to show you exactly what happens before we deliver your bouncy castle to your doorstep, school, hall, or event venue.
Whether you’re booking for a birthday party, school fete, wedding, or corporate fun day, this guide will walk you through everything that goes on from the moment you make your booking to the moment your inflatable arrives, fully set up and ready to bounce.
Why This Matters
When you search for "bouncy castle hire near me" or "bouncy castle rental in [Your Town]”, it’s easy to assume that all companies offer the same service. But not all bouncy castle businesses are created equal.
Behind every successful bouncy castle hire is careful planning, thorough safety checks, cleaning procedures, route planning, and customer service—all designed to make your event go smoothly.
If you’ve ever wondered what we actually do before we ring your doorbell, read on!
Step 1: Booking Confirmation and Customer Communication
What we do:
Once you book a bouncy castle through our website, phone, or social media, you’ll receive a confirmation email or text outlining the key details:
If you book online, we’ll often follow up with a courtesy call or message to confirm any specifics such as:
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Access to your garden or venue
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Surface type (grass, hard ground, indoors)
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Power source availability
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Space requirements
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Weather contingency plans (especially in the UK!)
Step 2: Pre-Delivery Safety & Maintenance Checks
What we do:
Safety is our number one priority. That’s why, before any inflatable goes out for hire, we carry out thorough safety checks, including:
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Inflation test: We fully inflate the castle to inspect it for leaks, damage, or wear and tear.
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Anchor point check: We inspect all anchor points and D-rings to ensure they are secure.
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Seams and stitching: We check the seams for any loose threads or weaknesses.
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Zips and access flaps: These are checked to ensure they can be secured properly.
We also test the blower unit, extension cables, and safety mats that come with your hire.
If anything doesn’t pass our internal checklist, that castle is removed from hire until fixed or replaced.
Step 3: Deep Cleaning and Sanitising
What we do:
After every hire, our inflatables are cleaned inside and out using anti-bacterial cleaning spray that’s safe for children and pets. Before your hire, we do another quick wipe-down to ensure your bouncy castle is:
We also check and clean:
Hygiene is especially important for indoor hires, toddler inflatables, and during colder months when drying time can be longer.
Step 4: Weather & Ground Condition Check
What we do:
We’re always watching the forecast! In the days leading up to your booking, we’ll monitor the weather in your area and assess conditions such as:
If we’re concerned about safety due to weather, we’ll contact you in advance to offer:
We’ll also ask questions about your ground type (grass, patio, tarmac, artificial lawn) to ensure we bring the correct anchoring equipment:
Step 5: Route Planning and Vehicle Prep
What we do:
We don’t just turn up on the day—we plan every route in advance using Google Maps and traffic updates. This helps us:
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Avoid traffic delays
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Factor in parking or access restrictions
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Stay on schedule for all bookings
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Be fully prepared for your location (e.g. narrow alleyways, stairs, etc.)
Each van is loaded the night before with:
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Your inflatable (cleaned and pre-checked)
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Safety mats and blower
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Generator or extension cables (if needed)
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Anchor equipment for the surface type
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Signage and user instructions
We double-check the booking sheet, verify all equipment is packed, and prepare any venue-specific instructions.
Step 6: Morning Checklist and Team Briefing
What we do:
On the morning of your hire, our delivery team arrives early for a team briefing. This includes:
We aim to be polite, punctual, and prepared. If we’re running behind (rare, but possible due to weather or traffic), we’ll call ahead to let you know.
Step 7: Final Delivery & Setup Process
Once we arrive at your location, we:
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Walk the site with you to confirm positioning
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Measure the area to ensure a perfect fit
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Lay the groundsheet (if required)
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Secure the castle using stakes or weights
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Inflate the bouncy castle
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Place safety mats at the entrance
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Go through safety instructions
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Check power connections and discuss emergency procedures
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Leave a copy of the hire agreement and safety guidelines
We also take photos of the setup for insurance and quality assurance, and we’re happy to answer any last-minute questions before we leave you to enjoy the fun.
Bonus: What Happens If You Book Indoors?
If you’re hiring a bouncy castle for an indoor venue, we:
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Call the venue in advance to confirm access times and layout
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Use sandbags and mats instead of stakes
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Bring indoor-safe extension cables
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Use lower-height castles suitable for hall ceilings
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Keep noise levels in mind (some indoor hires require quieter blowers)
Indoor bookings are great for winter parties, weddings, soft play parties, and community events.
Common Questions We Get Before Delivery
Do I need to be home when the bouncy castle is delivered?
Yes—an adult must be present to sign the agreement and receive safety instructions.
What happens if it rains on the day?
If it's light rain and you've booked a shower cover, you can still use the castle. If it's heavy rain or wind, we’ll contact you to discuss options.
Can the castle go on artificial grass?
Yes—but we’ll use sandbags instead of metal stakes to avoid damage.
How early do you deliver?
We usually deliver between 7am–12pm, depending on the number of hires and your requested time.
In Summary: Our Pre-Delivery Process at a Glance
| Step |
Task |
| 1 |
Booking confirmation and customer contact |
| 2 |
Pre-hire safety and maintenance checks |
| 3 |
Full cleaning and sanitising |
| 4 |
Weather and ground condition monitoring |
| 5 |
Route planning and vehicle prep |
| 6 |
Team briefing and checklist |
| 7 |
On-site setup and final safety checks |
Book With Confidence
At Ads Bouncy Castles, we go above and beyond to make your hire experience smooth, safe, and fun. When you book a bouncy castle from us, you’re not just getting an inflatable—you’re getting a well-organised, professional service that puts your peace of mind first.
Ready to Book?
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Call us now on 07958 - 122803
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Book online at adsbouncycastles.co.uk
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Or message us on Facebook / Instagram / WhatsApp
Let us handle the prep—so you can focus on the fun!
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